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What is the difference between attended vs unattended RPA?

Meaning of RPA

Robotic process automation (RPA) is a crucial phase in the automation process since it frees up workers to focus on higher-value tasks. Organizations may develop an intelligent automation (IA) digital workforce by incorporating artificial intelligence (AI) into RPA robots, improving business processes, and automating operations. 93% of organizations failing to fulfill consumer demands view automation as a solution, and 93% intend to expand its usage beyond back- and front-office functions. 

There are three varieties of RPA: attended, unattended, and hybrid, each tailored to the aims and limits of an organization.

What exactly is attended automation known for?

Attended automation demands manually launching your robots to accomplish a specified task. A human (human-in-the-loop or HITL) directs the robots to complete the given repetitive duties.

What exactly is unattended automation known for?

Unattended automation enables your robots to be autonomously triggered to perform full procedures. Unattended automation does not require human intervention and can be accomplished via rule-based processing.

In its most basic form, attended automation necessitates the presence of a human, whereas unattended automation does not.

Attended RPA

Attended RPA acts as a personal assistant for your staff, ready on their desktop to automate day-to-day chores. Attendant RPA, on the other hand, must perform each task completely before human workers may shift it to a different activity.

Advantages of Attended RPA

  • Adaptable and user-friendly.
  • Gets rid of the need for real-time data input.
  • Enhances team productivity and efficiency.
  • Boosts consumer satisfaction.
  • Minimal setup is required, and deployment is quick and simple.

Unattended RPA 

To begin an automated process, unattended RPA does not require direct human contact. It operates on its own, so users do not have to stop their work to initiate a process. The unsupervised robots are already configured to accomplish a specified goal. Unattended RPA, sometimes known as “set and forget” automation since no personnel participate in the execution process, allows users to monitor their progress at any time.

Advantages of Unattended RPA

  • Self-activated and can function without human intervention.
  • It is capable of working the entire day, 365 days a year.
  • Operations are deployed, scheduled, and audited.
  • Data is effectively gathered, sorted, and analyzed.
  • Lowers operational expenses.
  • Errors are eliminated.
  • Workstations, servers, and the cloud are all supported.

Attended Vs Unattended RPA

1. Attended RPA reduces tedious steps from their job, you may optimize repeated operations and enhance employee productivity.

Unattended RPA can minimize operational expenses by allowing for more agility and scalability in response to changing business demands.

2. Attended RPA allows your personnel to oversee your process automation while doing duties like real-time data input.

Unattended RPA reduces the time spent on time-consuming processes like inventory order management and payment processing.

3. An example of attending RPA is using a bot to fill out a contact form, which works much faster than doing it manually.

Unattended RPA can be remotely accessed on desktops, private servers, or the cloud, allowing users to manage, analyze, and schedule bot operations in real time.

Hybrid automation: what is it?

Hybrid Automation is a system that blends Attended and Unattended Automation for tedious tasks that require human intervention. It entails communicating with attended and unattended robots, with employees commencing procedures by activating the attended robot and the unattended robot completing the rest. This allows employees to automate most tasks while losing access to their computers, permitting them to use both computers at the same time while the robot is in activity.


Employees are required by businesses today to conduct three types of operations: automated, human input, and procedures involving both automation and human information. Expanding automation through attended, unattended, and hybrid automation solutions can assist organizations in using RPA tools to automate their activities conveniently. The selection of the appropriate form of automation is critical for effective deployment.